#1 Nov. 17, 2017 11:14:29

oldsilverfox
Registered: 2012-05-13
Posts: 18
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

I have just come off the phone to BG.

Apparently they have had some software glitch involving their customers email addresses, so they haven't sent out their three monthly reminders for meter readings recently.

To sum up, if your next FIT payment is due anytime soon or recently I suggest you ring your reading in if you want your money.

BTW British Gas is, or was, a major FTSE company. . . . . .

Offline

#2 Dec. 1, 2017 10:12:45

BackYardSolar
From: Surrey, on Gatwick flight path
Registered: 2015-05-30
Posts: 46
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

I wonder if they have been hacked and are trying to keep it quiet?

Don't forget in order to pay you your FIT payment, they have all your bank details.

I think I might ask them if my data is safe and what the software glitch was exactly.

I don't trust big corporations to tell the truth. Honesty and openness are not their strong suit.



SolarEdge SE4000 inverter, 16 x Romag powerglaz 235W panels. South facing at 30 degree angle in Surrey just East of Gatwick and under the flight path.

ESS AC coupled system using a Victron Multiplus 24V/1600VA Inverter/Charger - 8.16kW Trojan 875 battery bank.

Offline

#3 Dec. 2, 2017 10:34:10

maxwild
Registered: 2017-05-09
Posts: 1
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

Is this still a problem?
It was back in October so I wonder why it has not been fixed yet.
I will contact them directly with my reading later this month

Offline

#4 Jan. 11, 2018 13:03:16

morrisok
From: Sussex
Registered: 2011-11-09
Posts: 79
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

I called them, they took my reading and issued a cheque (can't believe they are still using cheques). The lady said it would be fixed by my next reading.



Kevin

URN 131, 3.92KWp 12x 327W E20 SunPower panels Sunnyboy 4000 inverter, facing ~south, no shading issues. Location: Sussex, http://pvoutput.org/list.jsp?userid=12216

Offline

#5 Jan. 15, 2018 14:14:46

guava090
Registered: 2011-12-14
Posts: 92
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

Never had any problems with British Gas! Always prompt at paying, never waited longer than 14 days for payment.
I always send my reading off on their due date. Suggest people who whinge about their FIT supplier should be more proactive. Why wait for an email. You know when your reading is due for payment.

Guava090


Offline

#6 Jan. 15, 2018 16:55:46

WendyNorthrop
Registered: 2012-04-23
Posts: 17
Reputation: +  0  -
Profile   Send e-mail  

Be Warned !!! British Gas FIT Reminders/payments not Currently Happening

I agree with guava090; we(micro-generators) are suppliers of energy and should be prepared to ‘submit our invoices’ at the due dates… Good Energy(a poor company in many other respects) tell us well in advance when they expect us to submit generated readings. My next reading submission dates are: 20/03/2018, 20/06/2018 and 20/09/2018… and these dates have quite closely followed the same pattern for the last 4 years…

Offline

Board footer

Moderator control

Powered by DjangoBB

Lo-Fi Version